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Bio
Dennis Snow has a passion for service excellence that was developed in his 20 years with The Walt Disney World Company. Staring with Disney as a front-line attractions operator, Dennis quickly moved into a management role, operating areas throughout the famous theme park. It was then that he learned and applied the skills it takes to run a world-class, service-driven organization. With Disney University, he taught corporate philosophy and business practices to Disney cast members and the leadership team.
Now a full-time speaker, trainer, and consultant, Dennis is dedicated to helping organizations achieve their goals in the areas of customer service, sales, employee development, and leadership. He has worked with many world-class organizations like Wachovia, Blockbuster Video, BMW Financial Services, and Georgetown University Medical Center. He is the author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service.
www.snowassociates.com
Dennis will be speaking on:
Unleashing Excellence: Leading Your Team to High Performance
Wednesday May 3
The number one reason that customers become disenchanted with an organization is due to an attitude of indifference on the part of employees. In order to motivate excellence, it is vital that organizations "engage the heart" of employees. Employees must clearly understand what is expected of them, be provided with the right tools to provide outstanding service, and feel supported in their efforts. When employees' hearts are engaged, the customer can see it, hear it, and feel it in every interaction with the organization.
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