<< back to schedule
Sponsored by
|
Bio
Dennis Snow has a passion for service excellence that was developed in his 20 years with The Walt Disney World Company. Staring with Disney as a front-line attractions operator, Dennis quickly moved into a management role, operating areas throughout the famous theme park. It was then that he learned and applied the skills it takes to run a world-class, service-driven organization. With Disney University, he taught corporate philosophy and business practices to Disney cast members and the leadership team.
Now a full-time speaker, trainer, and consultant, Dennis is dedicated to helping organizations achieve their goals in the areas of customer service, sales, employee development, and leadership. He has worked with many world-class organizations like Wachovia, Blockbuster Video, BMW Financial Services, and Georgetown University Medical Center. He is the author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service.
www.snowassociates.com
Dennis will be speaking on:
Creating World-Class Service
Tuesday May 2
Providing world-class service is not simply a matter of smiling employees and saying "please" and "thank you." World-class service is an all-encompassing approach to making excellence "business as usual." Everything the customer sees, hears, or touches impacts the experience. This session will identify key points of contact that make or break a customer experience-and how careful orchestration can take an ordinary experience to extraordinary.
|
|
